MG 1401 – TOTAL QUALITY MANAGEMENT MAY08

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B.E DEGREE EXAMINATION, APRIL/MAY 2008
MG 1401 – TOTAL QUALITY MANAGEMENT

Part –a 
1. List down any tow of the analysis techniques for quality cost.
2. Define quality as per crosby
3. Explain service quality.
4. Explain kaizen.
5. Mention the various measurements of dispersion.
6. list down the seven tools of quality.
7. List down the types of FMEA.
8. Explain benchmarking process.
9. What do you understand by NCR.
10. Explain the need for ISO 14000 QUALITY SYSTEMS.

Part –b
11. A)  
i. Explain about quality council and quality planning
ii. Explain about deming’s philosophy. 
Or
b) 
i. Explain the conhtribution of juran to the quality movement.
ii. Discuss about the implementation steps of TQM and mention the importance of the management commitment.

12. A) explain the following
i. Juran triology
ii. PDSA cycle
iii. Maslow’s theory of need hierarchy.
Or
b) discuss about the supplier partnership procedures.

13. A). Explain about the new seven tools of quality and its applications in detail.
 
Or
  b) Discuss about the need, types, construction, and applications of control charts.
14. a) Discuss about the objectives , process, outcome and benefits of quality functional deployment(QFD).  
 
Or
b). explain briefly about the following 
i. Taguchi quality loss function.
ii. pillars of TPM.
15). A) explain about the philosophy and the requirements of ISO 9000:2000
 
Or
b). 
i. Discuss about the documentation process in ISO 9000:2000 system.
ii. Explain about the auditing process and role of external agencies.